Create a 5-star onboarding experience from the moment they say yes

A client’s yes shouldn’t start weeks of emails and missing files. Turn onboarding into an automated checklist of forms, files and e-signatures, in a secure & branded portal.

Client onboardingRunning
New deal won in CRM
Collect files
Sign contract
Send files to project folder
Notify project owner
Create delivery project

2,261+ service firms run their client journeys on Hubflo

Everything flows from day one

The moment a client accepts your proposal, Hubflo sends the contract, assigns the intake form and opens their portal.

  • Start working in days, not weeks
  • Clients always know what’s next
  • A 5-star first impression
Proposal accepted0 of 5 done
  1. Contract sent for e-signature
  2. Intake form assigned
  3. Branded client portal created
  4. Kickoff call booked
  5. Files uploaded to the portal

Collect everything you need before the kickoff

Business name

Northline Studio LLC

Tax ID

Intake forms

W-2_2025.pdf
Bank_statement.pdf64%

File collection

Signed

E-signatures

Kickoff call30 min

Tuesday

9:3011:002:30
Booked for 11:00

Kickoff call booking

Can you send the 1099s?Uploading them now

Client messaging

  • Prepare the kickoff deck
  • Review the questionnaire
  • Assign the account manager

Team to-dos

Deliver your services through a secure, branded portal

Your logo, your colors, your domain. Clients only see your brand.

A

Apex Strategy

Welcome, Jane

Get started

  1. Sign your agreement
  2. 2Upload your documents
  3. 3Book your kickoff call

Your service

In progress

Documents

  • Your own domain
  • Your own mobile app
  • 256-bit encryption

AI and automation that handle the busywork

Clients get nudged, documents get read and checked. Your team steps in when it matters.

Form W-22025
EmployerNorthline Studio LLC
Wages$84,200
Federal tax withheld$12,960
Tax year2025
Saved to the client record

Pull the data out of every document

  1. Document request sentDay 0
  2. Friendly reminder by emailDay 3
  3. Second reminderDay 5
  4. Documents receivedDay 6

Follow-ups that send themselves

  • Bank statements cover 3 months
  • !Page 4 of the lease is not signed
  • ID is valid until 2029

AI checks the file before you do

Start from a flow built for your industry

Accounting & CPA

  • Tax Return Preparation
  • New Client Onboarding
  • Monthly Bookkeeping Close
  • +2 more

Financial services

  • Wealth Client Onboarding (KYC)
  • Loan Application
  • Account Opening & Transfer
  • +2 more

Agencies

  • Client Onboarding & Kickoff
  • Website Development Project
  • Marketing Campaign Delivery
  • +2 more

Insurance

  • Policy Application & Onboarding
  • Claims Intake & Resolution
  • Life Insurance Enrollment
  • +1 more

Construction & Real estate

  • Renovation Project
  • Property Selling: Listing to Close
  • Change Order Approval
  • +5 more

Legal

  • New Client & Matter Intake
  • Business Incorporation
  • Personal Injury Case
  • +3 more
“I love that it's simple to use, easy on the eyes, and just makes so much sense. I set it up quickly, unlike its competitors, and the customer support is fantastic! My clients love it, too!”
AEAndrea E.B.Marketing Consultant

Plugged into your stack

18+ native integrations, and an API for everything else.

  • CRM, accounting and calendars
  • Files land in the right folder
  • An open API
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What firms say after the switch

“Custom task and client-onboarding templates cut our manual follow-up time by roughly 30%. The intuitive UI and built-in help docs had our team trained in under a morning.”
CGChristopher G.CEO, DeltInfo

-30%

manual follow-up time

Hubflo is amazing! The pricing structure is simple. The features they have is second to none. It's so easy to use and set up. Customer support is out of this world. Honestly its brilliant.

Aaron D. · CEO

The system is not only extremely easy to use, but the support provided from the initial setup through to the ongoing operation of the platform has been outstanding. There is nothing I dislike; the entire process has been made extremely easy.

Stacey L. · Head of Administration, Urban Village Group

Ready to nail your client onboarding?

Join 2,261+ service firms delivering a 5-star experience from day one.

Book a demo

Questions, answered

Can't find what you need? Ask us directly.

A client onboarding process is the series of steps a service business follows to welcome a new client after they sign on. It typically includes sending contracts, collecting information through intake forms, sharing access to a customer portal, and setting clear expectations. A well-structured client onboarding process ensures nothing falls through the cracks and sets the tone for a great working relationship.