Terms of Service

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The website www.hubflo.com is published by:

HUBFLO Company
SAS registered with the Paris Trade and Companies Register under number 909 078 263
Head office: 49, rue DE PONTHIEU, 75008 Paris
EU VAT number: FR67909078263
Email address: contact@hubflo.com

Publication Director:
Mr. Hakim Zerhouni, acting as President

Hosting Provider:
The website www.hubflo.com is hosted by:
Webflow Company
Head office: 398 11th St, San Francisco HQ, San Francisco
Phone: +1 415-964-0555

Company Identification

Hubflo (the "Company") is a simplified joint-stock company ("SAS") registered with the Paris Trade and Companies Register under number 909 078 263, with its head office located at 49 rue de Ponthieu, 75008 PARIS.

Offered Services

The Company offers its clients (the "Client(s)") (hereinafter collectively referred to as the "Parties") a SaaS solution for business activity tracking and management through the platform www.hubflo.com (the "Platform").

The Services include:

  • CRM management services for Clients;
  • Project tracking and time management services;
  • Invoicing management and tracking services for (i) contracts and (ii) collections;
  • Client Portal.

Information on General Terms

Function of the General Terms

The Company's general terms (the "General Terms") constitute the sole document governing its contractual relationship with the Client and define:

  • The terms of use of its Services;
  • The respective obligations of the parties.

Location of the General Terms

The Client can find them via a direct link at the bottom of the Platform's page.

Acceptance of the General Terms

The Client accepts the General Terms by checking a box in the registration form. If the Client does not accept all the General Terms, they cannot access the Services.

The General Terms may be supplemented by specific conditions, which, in case of contradiction, prevail over the General Terms.

Interaction with the Payment Service Provider's General Terms

All payments made through the Platform are managed by the payment service provider indicated on the Platform (the "Payment Service Provider").

The Client will contract directly with the Payment Service Provider regarding the implementation of these payments by accepting its general terms through a checkbox on the Platform.

If the Payment Service Provider refuses or terminates the Client's subscription, the Client cannot use the Company's Services.

Conversely, the termination of the contractual relationship between the Client and the Company results in the termination of the Client's contract with the Payment Service Provider.

In case of contradiction between the Payment Service Provider's general terms and the Company's General Terms, the latter shall prevail.

The Client expressly authorizes the Company to transmit all their payment-related instructions to the Payment Service Provider.

Conditions of Access to the Services

The Client is:

  • a natural person with full legal capacity,
  • or a legal entity acting through a natural person with the required power or authorization to contract on behalf of the Client and for its account.

The Client qualifies as a professional, meaning any natural or legal person acting for purposes within the scope of their commercial, industrial, artisanal, liberal, or agricultural activity, including when acting on behalf of another professional, and meets the following conditions:

  • The Client is a company whose business activity is related to the sale of services, not products;
  • The Client is a company with no more than 100 employees.

Subscription to the Services

The Client must complete the form provided for this purpose on the Platform and subscribe to the Services in the form of a subscription (the "Subscription") in accordance with the provisions of the article "Company's Financial Conditions."

The Client must provide the Company with all information marked as mandatory.

The Company may, at its discretion, verify the information provided by the Client in the form through additional questions (the "Additional Questions") addressed to the Client or by any other means, to verify:

  • The accuracy of the information provided;
  • That the Client meets the conditions set out in the article "Conditions of Access to the Services."

The Company reserves the right, at its discretion and particularly based on the above criteria, to refuse the registration of any user.

Unless refused under the aforementioned conditions, the Company will definitively validate the Client's registration, resulting in the opening of an account in the Client's name (the "Account") allowing them to access the Services using their login ID and password.

Access to the Services

Once the Client's Account is created, they can freely access the Services within the limits of the Services included in their Subscription.

The Client can also create access for their collaborators and clients and prospects (the "Guests").

The creation of these accesses will be billed according to the provisions of the article "Company's Financial Conditions."

The Client is solely responsible for creating access for the Guests, configuring their access rights within the limits of the Services accessible to the Guests, and their personal use of the Platform.

Guests will have access, within the limits of the permissions granted to them by the Client, to the following Services:

  • Viewing, creating, and editing invoices, quotes, projects, contacts, tasks, documents, and time tracking.

The Client and Guests can access the Services directly on the Platform.

Description of the Services

The Client acknowledges:

  • being aware of the characteristics and constraints, particularly technical, of the Company's Services,
  • that the implementation of the Services requires an internet connection and that the quality of the Services depends on this connection, for which the Company is not responsible.

Depending on the subscription taken out by the Client, they will have access to the Services as described on the Platform for that subscription.

Any request for modification of the subscribed Services must be specifically addressed to the Company at contact@hubflo.com, through the chatbot available on the Platform, or by any other means made available by the Company.

The Company reserves the right to offer any other Service.

Additional Services

Maintenance

The Client benefits from maintenance, both corrective and evolutionary, for the duration of the Services. In this context, access to the Platform may be limited or suspended.

Regarding corrective maintenance, the Company makes its best efforts to provide the Client with corrective maintenance to fix any malfunction or bug on the Platform.

Regarding evolutionary maintenance, the Client benefits from evolutionary maintenance for the duration of the Services, which the Company may carry out automatically and without prior notice, and which includes improvements to the Platform's features and/or technical installations used as part of the Platform (aimed at introducing minor or major extensions).

Access to the Platform may also be limited or suspended for planned maintenance reasons.

Onboarding and Technical Support

The Company reserves the right to offer the Client assistance for their onboarding on the Platform.

In case of difficulty encountered while using the Services, the Client can also contact technical support by contacting the Company at the details mentioned in the article "Company Identification" or via the chat available on the platform.

In this regard, the Company may request access to the Account from the Account administrator to carry out checks, tests, and/or configurations. The access authorization request will be made through the chatbot available on the Platform.

All data and information accessible in this context are considered confidential information, and the Company commits to treating them under the conditions provided in the article "Mutual Confidentiality Obligations" herein.

Company's Financial Conditions

Service Prices

The Services are offered under several forms of Subscriptions. Thus, the Client can choose to subscribe to:

  • either the free Subscription (the "Free Subscription");
  • or one of the paid Subscription plans (the "Premium Subscriptions").

Upon their first Service subscription, the Client will benefit from a free Premium Subscription accessible for 30 days from the date of registration.

At the end of this 30-day period, the Client can (i) terminate their Premium Subscription and delete their account, (ii) opt for the Free Subscription, or (iii) extend their Premium Subscription.

If the Client has subscribed to a Premium Subscription, the Service prices will be those specified on the Platform at the time of the Premium Subscription subscription.

Service Termination Terms

The Subscription can be terminated at any time by:

  • The Client, by sending a request to the Company at contact@hubflo.com,
  • The Company, by sending an email to the Client.

Subscription termination will result in the closure of the Client's account and any access created for Guests. This closure will take effect immediately and no later than 10 days after receipt:

  • of the request sent to the Company by the Client, or
  • of the email sent by the Company to the Client.

The Client will no longer have access to the Services from the date of account closure.

In case of switching from a Premium Subscription to a Free Subscription, all contacts integrated into the Client's Account will remain accessible, but no additional contacts can be added by the Client.

Any account closure under these conditions will be notified to the Client by the Company 7 days before the closure.

Sanctions for Breach

Payment for the Services and the obligations set out in the article "Client Obligations and Responsibility" are essential obligations.

In case of a breach of these obligations, the Company may:

  • suspend or terminate the Client's access to the Services,
  • delete any Content related to the breach,
  • publish any information message deemed useful by the Company on the Platform,
  • send the Client a registered letter with acknowledgment of receipt to:
    • terminate the contractual relationship between the Client and the Company, effective upon receipt or first presentation of the letter, or
    • request the Client to remedy the breach within a maximum of 15 calendar days. Termination will take effect at the end of this period if the breach is not remedied.

Termination will result in the deletion of the Client's Account.

The Company may notify any competent authority, cooperate with it, and provide all useful information for investigating and repressing illegal or illicit activities, and initiate any legal action.

These sanctions are without prejudice to any damages the Company may claim from the Client.

Modification of the General Terms

The Company may modify its General Terms at any time and will inform the Client by any written means (including email) at least 10 calendar days before their entry into force.

For Clients with a Premium Subscription, the modified General Terms apply upon renewal of the Premium Subscription.

For Clients with a Free Subscription, the modified General Terms apply upon their entry into force.

If the Client does not accept these modifications, they must terminate their Subscription under the article "Service Termination Terms."

If the Client uses the Services after the modified General Terms take effect, the Company considers that the Client has accepted them.

Language

In case of contradiction or dispute over the meaning of a term or provision, the French language prevails.

Governing Law and Competent Jurisdictions

The General Terms are governed by French law.

In case of a dispute between the Client and the Company, and in the absence of an amicable agreement within 2 months of the first notification, it will be submitted to the exclusive jurisdiction of the Paris courts (France), except for mandatory provisions to the contrary.